Last updated: 19 June 2026
1. Introduction
PT Triple Eglobal Transformasi (“Triple-E”, “we”, “us”) operates Artificial Watson (the “App”), an internal field-service operations platform. This policy explains what personal data the App collects from its users — Triple-E employees and authorized sub-contractors — and how we use, share, and protect it. The App requires a Triple-E-issued account to sign in and is not intended for the general public.
2. Information we collect
- Account & profile: name, work email, employee/contractor ID, job title or role, organizational unit, and any profile photo you provide.
- Location: when you capture a photo for a trouble ticket, the App records the device’s GPS coordinates at that moment as proof of an on-site visit, and records your location at sign-in. Location is accessed only while you are using the App.
- Camera & photos: photos you take or select for tickets, profile pictures, and expense / reimbursement documents.
- Microphone: audio you choose to record as voice notes in chat.
- Device & technical data: a push-notification token (via Firebase Cloud Messaging), app version, device model and operating-system version, and sign-in / session activity (time and location).
- Operational data: the records you create or are assigned in the App — trouble tickets, purchase orders, spare-parts/assets, expenses and reimbursements, leave and attendance, training, and chat messages.
- Biometric: if you enable biometric login (Face ID / Touch ID / fingerprint), authentication is performed locally by your device’s operating system. We do not receive, see, or store your biometric data.
3. How we use your information
We use the information solely to operate and secure the App and its features — ticketing, purchase orders and sourcing, asset and spare-parts management, expense and reimbursement workflows, leave and attendance, training, the corporate handbook, team chat, and dashboards — to authenticate you, deliver operational notifications, verify on-site visits, and maintain security and audit logs.
4. Legal basis for processing
We process personal data on one or more lawful grounds in accordance with applicable laws, including Indonesia’s Personal Data Protection Law: the performance of your employment or contractor engagement, our legitimate interests in operating and securing the business, compliance with legal obligations, and, where applicable, your consent.
5. How we share information
We do not sell your personal information. We share information only:
- within Triple-E, as needed for operations and supervision;
- with trusted service providers that operate the App on our behalf — including Firebase Cloud Messaging (push notifications), Google Maps (map and location display), and Microsoft (email and calendar) — under contractual confidentiality;
- with legal authorities where required by law or legal process.
6. Your rights
Subject to applicable law, you may have the right to: access your personal data; correct inaccurate or incomplete data; request erasure; restrict or object to processing; data portability; and withdraw consent. To exercise these rights, contact your supervisor, HR, or us at the address below (identity verification may be required). You can also manage device permissions (location, camera, microphone, notifications) in your device Settings.
7. Data security
We apply technical and organizational measures to protect your information: data is transmitted over encrypted connections (HTTPS/TLS), credentials are stored securely on your device, and access is restricted through role-based controls. No method of transmission or storage is completely secure.
8. Data retention
We retain information for as long as necessary to operate the App and to meet our legal, contractual, and internal record-keeping obligations, after which it is deleted or anonymized.
9. Data breach response
In the event of a personal data breach, we will promptly investigate, contain, and mitigate the impact, and — where the breach is likely to result in harm — notify affected individuals and the relevant authority within 72 hours (3 × 24 hours) of becoming aware of it.
10. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date above indicates the latest version, and material changes will be communicated through the App or company channels.
11. Contact us
PT Triple Eglobal Transformasi
Email: admin@triple-e.id
Website: https://triple-e.id