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Operations Manager (Data Center)

Dipekerjakan oleh PT Triple-E, ditempatkan di salah satu klien kamiEmployed by PT Triple-E, placed with one of our clients

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Deskripsi PekerjaanJob description

Operations Manager menjadi lapisan kepemimpinan operasional antara Data Center Manager dan tim engineering L1/L2, memastikan operasional harian berjalan aman, konsisten, dan sesuai prosedur yang berlaku. Peran ini dituntut menjaga kesadaran situasional (situational awareness) yang kuat atas fasilitas, mengenali risiko operasional sejak dini, dan memastikan sumber daya teknis yang tepat dikerahkan sebelum kondisi berdampak pada ketersediaan layanan AI GPU. Bertanggung jawab atas pengelolaan dan koordinasi harian tim operasional L1 dan L2 yang mendukung AI GPU farm, memastikan fasilitas dipantau terus-menerus, insiden dan alarm ditangani dengan cepat, prosedur operasional dipatuhi, serta pemeliharaan preventif/korektif dilaksanakan dengan benar. Peran ini mengelola cakupan shift 24×7, serah terima shift, penugasan kerja, eskalasi, koordinasi insiden, penjadwalan pemeliharaan, pelaksanaan SOP/MOP/EOP, KPI operasional, dan kompetensi tim. Operations Manager mengoordinasikan aktivitas teknisi L1, L2 HVAC and Electrical Engineers, tim dukungan IT/GPU, serta vendor L3/OEM, dan memastikan masalah operasional yang melibatkan daya, pendinginan CDU/secondary-loop, kondisi lingkungan, dan infrastruktur kritis lainnya terselesaikan sesuai service level yang disepakati.
The Operations Manager provides the operational leadership layer between the Data Center Manager and the L1/L2 engineering teams, ensuring that daily operations are executed safely, consistently and in accordance with established procedures. The role is expected to maintain strong situational awareness of the facility, identify emerging operational risks early and ensure appropriate technical resources are mobilized before conditions affect AI GPU service availability. Responsible for the day-to-day management and coordination of the L1 and L2 operations team supporting the AI GPU farm, ensuring that the facility is continuously monitored, incidents and alarms are responded to promptly, operational procedures are followed, and preventive/corrective maintenance activities are properly executed. The role manages 24×7 shift coverage, shift handovers, work assignments, escalation, incident coordination, maintenance scheduling, SOP/MOP/EOP execution, operational KPIs and team competency. The Operations Manager coordinates the activities of L1 technicians, L2 HVAC and Electrical Engineers, IT/GPU support teams and L3/OEM vendors, and ensures that operational issues involving power, CDU/secondary-loop cooling, environmental conditions and other critical infrastructure are resolved within agreed service levels.

PersyaratanRequirements

  1. Diploma atau Sarjana Teknik Elektro, Mesin, Teknik Fasilitas, atau bidang teknik terkait.
  2. Minimal 5–7 tahun pengalaman operasional data center mission-critical, termasuk 2–3 tahun sebagai supervisor atau team lead.
  3. Pengetahuan kerja yang kuat tentang infrastruktur kritis kelistrikan: UPS, genset, switchgear, dan distribusi daya.
  4. Pengetahuan kerja yang kuat tentang infrastruktur kritis mekanikal: HVAC, chiller, pompa, CDU, dan sistem pendinginan cair.
  5. Berpengalaman mengelola operasional L1/L2 24×7, insiden, pemeliharaan preventif dan korektif, vendor, serta eskalasi teknis.
  6. Pemahaman yang baik tentang SOP/MOP/EOP, LOTO, Permit-to-Work, manajemen perubahan, RCA, dan praktik ITIL.
  7. Pemahaman yang baik tentang pemantauan BMS/DCIM, redundansi, dan tanggap darurat.
  8. Pengalaman di data center AI/HPC atau GPU berdensitas tinggi dan pendinginan cair direct-to-chip menjadi nilai tambah.
  9. Kemampuan kepemimpinan, komunikasi, pemecahan masalah, dan pengambilan keputusan operasional yang kuat.
  1. Diploma or Bachelor's degree in Electrical, Mechanical, Facilities Engineering or a related technical discipline.
  2. At least 5–7 years of mission-critical data center operations experience, including 2–3 years in a supervisory or team-lead role.
  3. Strong working knowledge of critical electrical infrastructure: UPS, generators, switchgear and power distribution.
  4. Strong working knowledge of critical mechanical infrastructure: HVAC, chillers, pumps, CDUs and liquid-cooling systems.
  5. Experience managing 24×7 L1/L2 operations, incidents, preventive and corrective maintenance, vendors and technical escalations.
  6. Good knowledge of SOP/MOP/EOP, LOTO, Permit-to-Work, change management, RCA and ITIL practices.
  7. Good knowledge of BMS/DCIM monitoring, redundancy and emergency response.
  8. Experience with high-density AI/HPC or GPU data centers and direct-to-chip liquid cooling is preferred.
  9. Strong leadership, communication, problem-solving and operational decision-making skills.

Tanggung Jawab PekerjaanJob responsibilities

  1. Mengelola dan mengoordinasikan tim operasional L1 dan L2 yang mendukung AI GPU farm sehari-hari.
  2. Memastikan fasilitas dipantau terus-menerus dan alarm serta insiden ditangani dengan cepat.
  3. Mengelola cakupan shift 24×7, serah terima shift, dan penugasan kerja.
  4. Memimpin eskalasi dan koordinasi insiden, mengerahkan sumber daya teknis yang tepat sebelum kondisi berdampak pada ketersediaan layanan AI GPU.
  5. Merencanakan dan menjadwalkan pemeliharaan preventif dan korektif, serta memastikan pelaksanaannya benar.
  6. Memastikan SOP, MOP, dan EOP dipatuhi dan dijalankan secara aman dan konsisten.
  7. Mengoordinasikan teknisi L1, L2 HVAC and Electrical Engineers, tim dukungan IT/GPU, dan vendor L3/OEM.
  8. Menyelesaikan masalah operasional terkait daya, pendinginan CDU/secondary-loop, kondisi lingkungan, dan infrastruktur kritis lainnya sesuai service level yang disepakati.
  9. Menjaga kesadaran situasional atas fasilitas dan mengenali risiko operasional sejak dini.
  10. Memantau KPI operasional dan mengembangkan kompetensi tim.
  1. Manage and coordinate the L1 and L2 operations team supporting the AI GPU farm day to day.
  2. Ensure the facility is continuously monitored and that alarms and incidents are responded to promptly.
  3. Manage 24×7 shift coverage, shift handovers and work assignments.
  4. Lead escalation and incident coordination, mobilizing the right technical resources before conditions affect AI GPU service availability.
  5. Plan and schedule preventive and corrective maintenance, and ensure it is properly executed.
  6. Ensure SOPs, MOPs and EOPs are followed and executed safely and consistently.
  7. Coordinate L1 technicians, L2 HVAC and Electrical Engineers, IT/GPU support teams and L3/OEM vendors.
  8. Resolve operational issues involving power, CDU/secondary-loop cooling, environmental conditions and other critical infrastructure within agreed service levels.
  9. Maintain situational awareness of the facility and identify emerging operational risks early.
  10. Track operational KPIs and develop team competency.