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TRIPLE-E : Engage > Enhance > Elevate

Lamar sebelumApply before 15 November 2026

L1 Operations Engineer (Data Center)

Dipekerjakan oleh PT Triple-E, ditempatkan di salah satu klien kamiEmployed by PT Triple-E, placed with one of our clients

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Deskripsi PekerjaanJob description

Melakukan pemantauan berkelanjutan, triase lini pertama, pembuatan tiket, validasi alarm, pemeriksaan kesehatan rutin, tindakan pemulihan yang terdokumentasi, serta eskalasi tepat waktu ke tim spesialis. Cocok untuk kandidat berlatar belakang NOC, service desk, atau operasional infrastruktur yang ingin berkembang di lingkungan AI dan high-performance computing.
Performs continuous monitoring, first-line triage, ticket creation, alarm validation, routine health checks, documented recovery actions and timely escalation to specialist teams. A good fit for candidates with a background in NOC, service desk or infrastructure operations who want to grow into AI and high-performance computing environments.

PersyaratanRequirements

  1. Pengalaman 1–3 tahun di NOC (Network Operations Center), service desk, atau operasional infrastruktur.
  2. Menguasai dasar-dasar Linux dan jaringan.
  3. Memahami ITSM (IT Service Management).
  4. Berpengalaman menggunakan alat pemantauan (monitoring tools).
  5. Disiplin dalam bekerja secara shift.
  6. Mampu menjalankan runbook.
  7. Dokumentasi yang akurat dan komunikasi yang jelas.
  8. Mampu berbahasa Mandarin merupakan nilai tambah.
  1. 1–3 years of experience in a NOC (Network Operations Center), service desk or infrastructure operations.
  2. Linux and networking fundamentals.
  3. Understanding of ITSM (IT Service Management).
  4. Experience with monitoring tools.
  5. Shift discipline.
  6. Runbook execution.
  7. Accurate documentation and clear communication.
  8. Ability to speak Mandarin is a plus.

Tanggung Jawab PekerjaanJob responsibilities

  1. Melakukan pemantauan berkelanjutan terhadap infrastruktur dan layanan data center.
  2. Melakukan triase lini pertama atas insiden dan alarm.
  3. Membuat dan memperbarui tiket insiden.
  4. Memvalidasi alarm untuk memisahkan gangguan nyata dari alarm palsu.
  5. Melakukan pemeriksaan kesehatan (health check) rutin.
  6. Menjalankan tindakan pemulihan yang terdokumentasi sesuai runbook.
  7. Melakukan eskalasi tepat waktu ke tim spesialis.
  1. Perform continuous monitoring of data center infrastructure and services.
  2. Perform first-line triage of incidents and alarms.
  3. Create and update tickets for incidents.
  4. Validate alarms to separate real faults from false alarms.
  5. Perform routine health checks.
  6. Carry out documented recovery actions from runbooks.
  7. Escalate to specialist teams on time.