HIGHLIGHTS
To ensure penetration of internet in rural areas, Triple-E supports Teleglobal in providing internet satellite services to underserved regions of Indonesia.
- Reliable internet connectivity is a vital infrastructure for public facilities located in rural areas — including schools, hospitals, and government buildings.
- This collaboration led to significantly improved network availability in rural areas, with unprecedented outcomes.
HIGHLIGHTS
Maintaining network availability in underdeveloped and remote regions of Indonesia has been a major challenge. This issue is primarily due to issues with accessibility, distance, technical competence, and supporting infrastructure such as electricity.
Addressing the challenge of serving rural areas with those barriers means we need to find a solution that not only increases network availability but also ensures the proper management of how we would maintain this availability consistently from time to time.
THE SOLUTION: TRIPLE-E'S APPROACH
To tackle this situation, we believe that the key lies in operational excellence. This involves empowering our talented individuals, enhancing our business processes, and leveraging technology to find effective solutions. With Triple-E's Managed Operation Services, we offer four fundamental values:
We don't believe that there are one-size-fits-all solutions to any challenges. At Triple-E, our clients' problems become ours; our vision is aligned with Teleglobal's from the very beginning, and we ensure our team's KPIs are embedded and aligned with that vision — going beyond the target SLA, toward closing the nation's digital divide.
With additional barriers in place in rural areas, we adopted a hands-on approach through close coordination with the Teleglobal Field Operation Center and micro-monitoring techniques such as technician clustering and spare part dimensioning — proactively adjusting based on trouble ticket trends.
Through Teleglobal's Digital Platform (TOS) and Triple-E's Artificial Watson 2.0, we gained access to robust real-time data across trouble ticket handling, team performance, spare parts and cost-expense alignment — spotting problems quickly and minimizing downtime.
To mitigate power-related risk, we invested in solar panels at 33 worst-performing sites with broken electricity generators — a green, sustainable, lower-cost source of power that reduces dependency on generator refueling.
THE RESULTS
